Coronavirus (Covid-19): the Impact of Care in Your Home

Care in your own home, particularly live-in care, is one of the safest ways to receive care for you and your family.

At Ranger Home Care we are taking all necessary steps to ensure the safety of our clients and carers amid the global outbreak of Covid-19.  We continue to monitor and adhere to Government guidelines and support from UK Home Care Association (UKHCA). 

Our Registered Manager is in continuous communication with our carers to provide support and ensure they are following stringent hygiene and infection control measures set out by the NHS. Please click here to read.

We understand the current level of uncertainty for the most vulnerable people in society and also the carers who provide such exemplary care and service.  At every opportunity we are reminding carers of the importance of hand-washing upon arrival and when leaving a clients’ home. We also have a secure supply of Personal Protective Equipment (face masks, aprons and gloves) and our carers are all trained in how and when to use them.

Should you have any questions, please do not hesitate to reach out to the Registered Manager.

Coronavirus Q&A

  1. What steps have we taken as a business in response to the Coronavirus (Covid-19) outbreak?

As the situation develops, we have introduced special measures to ensure we keep our clients and carers as safe and protected as possible. Recognising the benefits of social distancing and reducing multiple person to person contact, we have asked our live-in carers to extend their availability and remain in their bookings where possible. This reduces the number of changeovers and travelling between bookings.

Our Care Managers continue to be on hand to our clients and carers whenever needed. In line with government recommendations to reduce unnecessary contact, face to face reviews and reassessments have temporarily been put on hold unless it is an emergency. Instead, they will be offering additional telephone contact to ensure continuity of care and the support offered remains of the highest standard.

Before new carers are introduced into a new package, they must all provide written confirmation of where they have travelled in the last 14 days. They must also confirm that they are free of COVID-19 symptoms and disclose whether they have knowingly been in contact with anyone else who has presented with COVID-19 symptoms.

  1. How are we keeping our clients and carers updated?

Looking after our carers’ wellbeing is crucial at this time, particularly for those extending their bookings for longer than expected. In response, we are providing additional support calls and sending regular communication out to all of our carers to ensure they are fully aware of the latest government guidelines including the importance of good hygiene. We also have a secure supply of Personal Protective Equipment (face masks, aprons and gloves) and our carers are all trained in how and when to use them.

We are also regularly reaching out to our clients and their families so they are aware of this guidance, any important updates and provide reassurance that as a business we are keeping a close eye on the situation as it develops.

  1. Do you carers receive training around the Coronavirus (COVID-19)?

Yes, both our induction and refresher training courses have been adapted to include extra sessions around COVID-19, infection control and personal hygiene. Our carers must complete the training programme to a high standard in order to successfully register with the company.

  1. What would happen if a client or carer contracts COVID-19 or displays symptoms?

If any carer or client displays the symptoms (continuous cough or high temperature) they need to follow the latest government guidelines and self-isolate for 14 days. You will need to notify us immediately on 01252 850040.

We will be unable to replace any carer until we have sought advice from 111 – this will ensure we adhere to the safest guidelines for each individual circumstance and protect all involved.

  1. Are you taking on new clients?

Yes, more than ever we recognise the importance of home care in alleviating pressure on hospitals and family members. Live-in care ensures that individuals can continue to receive the care they need in the comfort of home

The government has recently imposed a lock-down with instructions for self-isolation and social distancing, and with careful placement of the right carefully vetted carer, care can continue in a controlled and comfortable environment where visitors in and out can be minimised.

With our dedicated matching service, we not only ensure carers have the right skills to care, but also share similar interests and outlook on life to the client they are placed with. This can help reduce loneliness during times of self-isolation where external activities are limited.



If you would like to enquire about live-in care during the Coronavirus (covid-19) outbreak or you are concerned about an elderly or vulnerable family member, please do not hesitate to get in touch with our team – we’re here to help 7 days a week at a time that suits you.

Call: 01252 850040

For the latest government guidelines on the coronavirus, please click here.